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Point of Contact
cafspet@gmail.com
Phone number
+86 150 1774 1305
FAQs
Products are shipped from our warehouse in ShenZhen, China Monday-Friday.International shipping could take up to 14 business days.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.*
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.*
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.*
*Dog bed mattresses that have been opened and used are eligible for exchange but not a refund. Eligible returned or exchanged items are subject to up to a restocking and shipping fee.
Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.